Forex

What is Bulbrokers’ working time?
Forex trading: from Monday at 00.00h to Friday at 23.00h
Reception time: Monday to Friday, from 09:00 to 18:00
Technical Support: Monday to Friday, from 09:00 to 18:00
Operator on duty: from Monday at 00.00h to Friday at 23.00h
Dealing terminal: from Monday at 00.00h to Friday at 23.00h

How to transfer a position for the next day?
The transfer is done through market swaps that are calculated on the basis of the relevant currencies interest rates. They can have positive as well as negative values. Let us suggest that the interest rate in Europe is 4.25% and 3.5% in the USA. You have bought 1 lot EURUSD and the closing price of the day is with the exchange rate of 1.1000. So, you have bought EUR 100 000 that give you annual interest of 4.25%. At the same time you sell USD110 000, for which you owe annual interest of 3.5%. Thus, the interest rate for the difference is 1.1*(4.25%-3.5%)=0.875%. that means you will have to add to your account (10 000*0.875%)=875 USD on an annual base, or USD 2.43 on a daily base.

On the other side, if you sell one lot EUR/USD under the same conditions, you will have to take out of your account USD 2.43 if you transfer the position for the next day.

How is the profit/loss from the deal calculated?
The profit/loss form the deal is calculated according to the following formulae:

for BUY position: Profit = (ExitPrice - EntryPrice) x PointSize
for SELL position: Profit = (EntryPrice - ExitPrice) x PointSize

where:
EntryPrice – the price for the open position
ExitPrice - the price for the closed position
PointSize – the value of 1 pips in USD

If there are more costs for the deal, like SWAP or commission, they are calculated directly into the account, without changing the current profit/loss.  

How is the value in USD for 1 pips calculated?
All currency couples can be separated into tree categories – with direct quotation (EUR/USD, GBP/USD), with indirect quotation (USD/JPY, USD/CHF) and with cross quotation (GBP/CHF, EUR/JPY).

1. For currency couples with direct quotation (XXX/USD) the value for one pips is calculated according to the formula:

PointSize = Lots x LotSize x TickSize

where:
Lots is the number of the lots in open position,

LotSize is the size of one lot (100 000),

TickSize is the size of one tick (for example the TickSize for EUR/USD is 0.0001).

For example: In an open position of one lot (EUR 100 000) of EUR/USD, the USD value of one pips will be:

PointSize = 1 x 100 000 x 0.0001 = USD 10.

2. For currency couples with indirect quotation (USD/YYY) the value for one pips is calculated according to the formula:

PointSize = Lots x LotSize x TickSize / CurrentQuote

Where the  CurrentQuote is the current price of the USD/YYY financial instrument.

3. For cross-quotations (XXX/YYY) the value for one pips is calculated according to the formula:

PointSize = Lots x LotSize x TickSize x BaseQuote / CurrentQuote

where:
BaseQuote is the current price for the XXX/USD instrument

MetaTrader

What are the IP addresses for the Bulbrokers’ servers?

I have downloaded the client terminal (MetaTrader Bulbrokers). When I enter my login and password I am getting the “Invalid Password” message. What should I do?
Enter carefully your password, having in mind that the language and the Caps Lock matter.

I have downloaded the client terminal (MetaTrader Bulbrokers). When I enter my login and password I am getting the “Can't allocate account” message. What should I do?
Perhaps you are not allowed to access the 1950 port. That may happen if you are using Firewall or Proxy. In case you are behind a Firewall, ask your system administrator to allow you access to port 1950. If you access Internet via Proxy server, enter the Tools menu and then the Options submenu. Then click the Proxy button. A form will appear, in which you should mark the field “Use Proxy”. In the server field, enter the IP address and the Proxy server port and then choose its type (HTTP or SOCKS). You may use the help of your system administrator for this.  

I have downloaded the client terminal (MetaTrader Bulbrokers). When I enter my login and password I am getting the “Invalid login” message. What should I do?
Check and type correctly the server address, the username and the password. The most common reason for getting this message is typing a wrong password.  

What is the time displayed in the terminal?
The client terminal works according to the standard Bulgarian time (GMT+2). If your terminal is using a different time zone, then the tickers and the bars will appear with TimeStamp GMT+2, and the TimеStamp for the accounts in the Log files will appear with your local time.  

In my MetaTrader there are too little instruments. How can I have the rest?
Use the right mouse button and click on any instrument from the Market Watch window. A menu will appear, in which you should choose the “Show Аll Symbols” function.

May I open a termless Demo account?
Yes, you can. You have to open a new Demo account on our МТ3 Demo Server (the address is mt3demo.sts.bg:1950 or 212.36.5.36:1950). All the fields in the registration form have to be filled with your real data (name, address, contact details, etc.). After that you have to send us an e-mail (support@finance.sts.bg) with the number of your account and the preferred term of validity. The termless accounts will be marked with red exclamation mark in the Accounts window in the MetaTrader Bulbrokers.

Contests

How often do you have contests?
Each month there is a new contest. Periodically there are new contests with different duration and rules. There can be several contests taking place at the same time. For more information please visit
Bulbrokers web page.

I have already taken part in a previous contest. Do I have to register for the new one?
Yes. In order to take part, you have to register again and to open a new contest account.

I have a Bulbrokers Demo account. My I use it for the contest?
No. In order to take part, you have to register again and to open a new contest account

I have already registered for your contest and I have user name and password. How should I use them?
Install MetaTrader. Get acquaintened to the user manual. To use your contest registration, enter the Tools menu and then the Options submenu. After that, type carefully the Bulbrokers server address and your username and password. Click the OK button and then the client terminal will try to connect the Bulbrokers server. If it succeeds and the contest has begun, you can start trading.

When I try to open or close a position the terminal gives a “Trade is Stopped” message. What is the reason?
There are several possibilities:
1. You have been disqualified due to a rules violation;
2. It is a holiday and nobody can trade;
3. You are trying to trade an instrument, which is banned from the trade.